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iLaunchPad™

iLaunchPad™; bridges the gap between your Service Desk and Desktop Systems Management tools to create a single powerful solution. Integration of your tool set makes it possible for Service Desk professionals to remotely diagnose system issues and fix them, versus costly desktop visits.

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The iLaunchPad™ tool integrates a large variety of Service Desk solutions with: Altiris®, Microsoft SMS®, LANDesk® Management Suite, and Novell Zenworks®. The solution can be installed to the machines of Service Desk staff and administrators alike, allowing them then to carry out desktop management functions from within the Help Desk console.

Empower your support team by allowing immediate access to tools that enhance first call closure rate. Your Service Desk team spends a lot of time within the help desk console. Integration at this level is quick, intuitive, and efficient. Provide the tools your operators need right at their fingertips.

With the NetworkD iLaunchPad™ your support team can:

Increase customer satisfaction by improving service
Manage everyday issues rapidly and easily
Reduce call time
Work from a single interface
Maximize productivity
Close out tickets anywhere

Powerful tools at your fingertips mean fewer calls, increased ROI, and a more effective service team.

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All iValue Suite™ Products

Overall Rating: 5 Stars

5 Stars

based on 4 reviews
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Customer Reviews

	iLaunchPad is a powerful tool for customer support. by Toni Swanson on Feb 9, 2008
	Before iLaunchPad arrived, our SMS system wasn’t accessible by our helpdesk. Now SMS is no longer a something reserved for use by third level, it’s a powerful tool for customer support.

	iLaunchPad showed us how vital LANDesk is. by Jim Markov on Feb 4, 2008
	We have found that iLaunchPad’s audit and reporting shows us how vital LANDesk is to our support team. Before this we thought LANDesk wasn’t being used.

	iLaunchPad was the only way we could do this by Steven Ketter on Jan 31, 2008
	We have been able to reduce the number of escalated calls by empowering our operators to distribute commonly requested software from the first line. iLaunchPad was the only way we could do this simply and safely.

	Desktop Infrastructure Manager at Parsons Brinkerhoff by Peter Koshaba from United Kingdom on Nov 2, 2007
	“iLaunchPad has totally changed the way 1st and 2nd line support work. On average over 300 packages are pushed out a month by our service desk, and with the use of iLaunchPad this continually leads to a consistent and conflict free install."

iValue Suite™

The iValueSuite™ product range, designed by NetworkD, are LANDesk companion solutions that enable the alignment of IT infrastructure and Service Desk toolsets with the business needs. The toolset includes solutions such as Password Reset, Desktop and Service Desk integration, Historical Tracking. NetworkD is a Platinum LANDesk Expert Solution Provider and the largest global reseller of LANDesk solutions worldwide. We have received more awards, including 'LANDesk Partner of the Year', than any other provider in the LANDesk channel community. Contact us for further information or pricing.

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